Privacy Policy
Effective Date: 8/12/2026
Serenity Health Innovations & Wellness, LLC (“Serenity Health Innovations & Wellness,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, communicate with us, submit information through our online forms or intake process, or use our healthcare and telehealth services.
Information We Collect
We may collect personal information that you voluntarily provide, including but not limited to:
Name, date of birth, address, phone number, and email address
Health-related information necessary to evaluate and provide healthcare services
Medical history, medications, allergies, and treatment-related information
Appointment, consultation, and scheduling information
Payment and billing information, where applicable
Information submitted through online forms, electronic intake forms, or other communication platforms
Information you provide when communicating with our healthcare providers, staff, or authorized service providers
We may also automatically collect certain information when you visit our website, such as browser type, device information, IP address, operating system, browser settings, and website usage information.
How We Use Your Information
We may use your information to:
Provide, coordinate, and manage healthcare and telehealth services
Review and evaluate information submitted during the intake and clinical evaluation process
Schedule appointments and consultations and communicate with you regarding your care
Facilitate payment processing through applicable third-party platforms or payment processors
Respond to questions, requests, and communications
Provide information regarding available healthcare services
Improve our website, services, and patient experience
Provide important updates regarding your care
Maintain appropriate medical and business records
Meet applicable legal, regulatory, privacy, security, and compliance requirements
Protected Health Information (PHI)
As a healthcare provider, Serenity Health Innovations & Wellness, LLC is committed to protecting your health information in accordance with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), when applicable.
Information related to your medical care is handled according to our Notice of Privacy Practices, which describes how your protected health information may be used and disclosed and explains your rights regarding your health information.
Sharing of Information
We do not sell, rent, or trade your personal information.
We may use or disclose information as permitted or required by applicable law and as necessary to:
Provide healthcare and telehealth services
Coordinate care with healthcare professionals involved in your treatment
Support clinical, administrative, technological, and business operations
Facilitate payment processing and related financial transactions through applicable third-party platforms or payment processors
Use trusted technology, administrative, operational, laboratory, pharmacy, communication, and other service providers involved in providing or supporting healthcare services
Maintain and operate electronic health record, telehealth, scheduling, payment, communication, and other systems necessary to support services
Comply with legal, regulatory, or governmental requirements
Protect the rights, safety, and security of our patients, staff, business, or others
Third-party service providers that handle information on our behalf are expected to maintain appropriate safeguards and, where applicable, enter into appropriate agreements governing the protection and use of protected health information.
Technology and Operational Partners
Serenity Health Innovations & Wellness, LLC may utilize third-party technology and operational partners to facilitate or support certain aspects of healthcare and telehealth services.
These services may include patient intake, scheduling, telehealth technology, electronic communications, payment processing, laboratory coordination, prescription fulfillment, customer support, and other administrative or operational functions.
For certain telehealth services, patients may interact directly with a third-party platform used to facilitate intake, payment processing, scheduling, communications, or other aspects of the service.
The use of third-party technology or operational partners does not replace the healthcare provider's clinical judgment or, by itself, establish a separate provider-patient relationship with the technology or operational vendor.
Telehealth and Electronic Communications
Our services may be provided through telehealth and electronic communication technologies. These may include secure online platforms, electronic forms, video or audio communication, telephone, text messaging, email, patient portals, and other technologies used to facilitate healthcare services.
Although we take reasonable steps to protect information transmitted electronically, no method of electronic transmission or electronic storage can be guaranteed to be completely secure.
Please do not submit urgent medical concerns or emergencies through website forms, email, text messages, or other non-emergency electronic communications.
If you are experiencing a medical emergency, call 911 or seek immediate medical attention.
Website Forms and Online Intake
Information submitted through our website or online intake process may include personal, medical, and health-related information necessary for healthcare evaluation and treatment.
By submitting information through these services, you understand that the information may be used for the purposes described in this Privacy Policy and, where applicable, in accordance with our Notice of Privacy Practices and other applicable consents.
Cookies and Website Analytics
Our website may use cookies, analytics tools, and similar technologies to improve website functionality, analyze website traffic, monitor website performance, and enhance user experience.
You may adjust your browser settings to limit or disable cookies. However, disabling certain cookies may affect the functionality of portions of the website.
Third-Party Links and Services
Our website may contain links to or integrate with third-party websites, platforms, applications, or services.
Serenity Health Innovations & Wellness, LLC is not responsible for the privacy practices, security practices, content, or policies of third-party websites or services that are not operated by us.
We encourage you to review the privacy policies and terms of use of third-party websites or services before providing information to them.
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information and protected health information from unauthorized access, use, disclosure, alteration, or destruction.
However, no method of electronic transmission, communication, or storage is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
Your Privacy Rights
Depending on applicable federal and state law, you may have certain rights regarding your personal information or protected health information, including rights to request access to, inspect, or obtain copies of certain information, request corrections or amendments, receive information regarding certain uses and disclosures, or exercise other rights provided by applicable law.
For information regarding your rights with respect to protected health information, please refer to our Notice of Privacy Practices.
For privacy-related questions or requests, please contact Serenity Health Innovations & Wellness, LLC using the contact information provided on this website.
Children's Privacy
Our website and telehealth services are generally intended for individuals 18 years of age and older unless otherwise specifically permitted by our services and applicable law.
We do not knowingly collect personal information from children in a manner prohibited by applicable law. If you believe that a child has provided personal information through our website without appropriate consent, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or applicable legal and regulatory requirements.
Any updates will be posted on this page with a revised effective date.
Contact Information
Serenity Health Innovations & Wellness, LLC
Please use the contact information provided on this website for questions regarding this Privacy Policy or our privacy practices.