Telehealth Payment, Refund & Cancellation Information
Serenity Health Innovations & Wellness, LLC
Effective Date: 8/12/2026
Serenity Health Innovations & Wellness, LLC (“Serenity Health Innovations & Wellness,” “we,” “our,” or “us”) is committed to providing clear information regarding the payment, scheduling, cancellation, and refund processes applicable to telehealth services accessed through this website.
Telehealth Payment Processing
Certain telehealth services offered through this website are facilitated through a third-party telehealth technology and operational platform.
For telehealth services facilitated through that platform, Serenity Health Innovations & Wellness, LLC does not directly collect, process, or hold patient payments for those services.
Payment processing is handled through the applicable telehealth platform and/or its designated payment-processing partners.
Patients will be provided with applicable pricing and payment information through the telehealth platform before completing a transaction.
Telehealth Scheduling and Appointments
Scheduling for telehealth services may be completed through the applicable third-party telehealth platform.
Patients are responsible for reviewing the appointment information provided through the platform and for providing accurate contact information and other information necessary to facilitate their care.
Patients should review the platform's applicable scheduling, cancellation, rescheduling, and appointment policies before completing a booking.
Refunds and Cancellations
Refunds, cancellations, rescheduling, missed appointments, credits, and other transaction-related matters for telehealth services processed through the third-party platform are governed by the applicable terms and policies presented by that platform.
Because Serenity Health Innovations & Wellness, LLC does not directly collect or process payments for these telehealth services, requests concerning a payment, refund, cancellation, credit, or other transaction should generally be directed to the platform or payment processor through which the transaction was completed.
Patients should review the applicable platform policies before scheduling or submitting payment.
Medical Evaluation and Treatment
Payment for or scheduling of a telehealth service does not guarantee that a patient will be accepted for treatment, receive a prescription, receive a particular medication, or receive a particular treatment plan.
All healthcare services remain subject to an appropriate clinical evaluation by an appropriately licensed healthcare provider, applicable laws and regulations, medical appropriateness, and the provider's independent professional judgment.
A provider may determine that a requested medication, treatment, or service is not medically appropriate.
Prescription Medications and Pharmacy Services
Prescription medications are prescribed only when determined to be medically appropriate by an appropriately licensed healthcare provider following an appropriate evaluation.
Medication availability, pharmacy fulfillment, prescription processing, and related charges may be subject to the policies of the applicable pharmacy, telehealth platform, or other service provider.
Serenity Health Innovations & Wellness, LLC does not control the refund or cancellation policies of third-party pharmacies, laboratories, payment processors, or other vendors.
Patient Responsibilities
Patients are responsible for:
Providing accurate and complete information during the intake and scheduling process
Reviewing applicable telehealth terms and policies before scheduling or submitting payment
Providing accurate contact and location information
Completing required forms and consents
Attending scheduled appointments
Following reasonable instructions provided by their healthcare provider
Contacting the appropriate platform regarding payment, refund, cancellation, or scheduling questions when those matters are handled through the platform
Third-Party Platform Policies
Because certain telehealth services are facilitated through a third-party platform, patients may be required to review and accept additional terms, consents, payment policies, refund policies, cancellation policies, privacy disclosures, and other agreements presented through that platform.
Those additional policies may apply to the patient's use of the platform and the transactions processed through it.
Where a third-party platform's terms directly govern a payment, scheduling transaction, refund, cancellation, or other platform-related matter, those terms will control that transaction to the extent permitted by applicable law.
Questions Regarding Telehealth Services
Questions regarding the clinical aspects of care may be directed to Serenity Health Innovations & Wellness, LLC through the contact information provided on this website.
Questions regarding payments, refunds, cancellations, scheduling, credits, or other transactions processed through the third-party telehealth platform should be directed to the applicable platform or payment processor using the contact information provided through that platform.
Serenity Health Innovations & Wellness, LLC