Terms & Conditions
Effective Date: 8/12/2026
Welcome to Serenity Health Innovations & Wellness, LLC (“Serenity Health Innovations & Wellness,” “we,” “our,” or “us”). These Terms & Conditions govern your use of this website and describe the terms that apply when you access information, submit an online intake or inquiry, schedule services, or engage with our healthcare and telehealth practice.
By accessing or using this website, you acknowledge that you have read, understood, and agree to these Terms & Conditions. If you do not agree with these terms, please discontinue use of this website.
Medical Services and Provider-Patient Relationship
The information provided on this website is intended for general educational and informational purposes and does not constitute medical advice, diagnosis, or treatment.
A provider-patient relationship with Serenity Health Innovations & Wellness, LLC is established only after completion of the applicable intake process, evaluation by an appropriately licensed healthcare provider, and acceptance for care.
Submitting an inquiry, completing an online form, requesting an appointment, making a payment, or communicating through this website does not by itself establish a provider-patient relationship.
Not every individual who submits an intake form or requests services will necessarily be accepted for treatment. Clinical decisions are based on the provider's independent professional judgment and applicable laws and regulations.
Healthcare and Telehealth Services
Serenity Health Innovations & Wellness, LLC provides healthcare and wellness services through telehealth where permitted by applicable law.
Services may include, but are not limited to:
Medical weight management
Hormone-related healthcare services
Peptide-related healthcare services
Hair-loss treatment
Preventive and wellness-focused healthcare services
Other healthcare and wellness services offered through the website and determined to be medically appropriate
Services available through the website may change from time to time.
All treatment decisions are individualized and are based on an evaluation by an appropriately licensed healthcare provider. Treatment recommendations may vary based on medical history, current medications, allergies, symptoms, laboratory results, clinical findings, contraindications, applicable laws, and the provider's professional judgment.
Telehealth and Local Patients
The telehealth services available through this website may be used by eligible patients, including established or prospective patients who are referred to or directed to this website by Serenity Health Innovations & Wellness, LLC.
Use of this website does not require a patient to reside outside the local service area of Serenity Health Innovations & Wellness, LLC.
Patients may access telehealth services regardless of whether they live near one of our physical practice locations, provided that the requested service is appropriate for telehealth and the patient is located in a jurisdiction where the provider is legally permitted to provide the service.
No Emergency Services
This website, online intake forms, email, text messaging, and other electronic communication methods are not intended for medical emergencies or urgent medical conditions.
If you are experiencing a medical emergency, call 911 or seek immediate emergency medical attention.
Do not use this website or electronic messaging to request emergency medical care.
Telehealth Requirements
Telehealth services are provided only where permitted by applicable federal and state laws and regulations.
The availability of telehealth services may depend upon the patient's location at the time healthcare services are provided and the provider's authorization to practice in that jurisdiction.
Patients are responsible for providing accurate information regarding their location and other information requested during the intake and evaluation process.
Patients receiving telehealth services are responsible for:
Providing accurate and complete medical and personal information
Informing the provider of changes in health status, medications, allergies, or other relevant information
Providing accurate information regarding their location at the time of a telehealth encounter
Having access to appropriate technology and a suitable environment for telehealth services
Following reasonable instructions provided by their healthcare provider
Seeking appropriate in-person or emergency care when recommended or when telehealth is not appropriate
Technology and Operational Partners
Serenity Health Innovations & Wellness, LLC may utilize third-party technology and operational partners to facilitate or support certain aspects of telehealth services.
These services may include patient intake, scheduling, telehealth technology, electronic communications, payment processing, laboratory coordination, prescription fulfillment, customer support, and other administrative or operational functions.
For certain telehealth services, patients may interact directly with a third-party platform used to facilitate intake, scheduling, payment processing, communications, prescription fulfillment, or other aspects of the service.
The use of third-party technology or operational partners does not replace the healthcare provider's clinical judgment or, by itself, establish a separate provider-patient relationship with the technology or operational vendor.
Payments and Fees
Certain telehealth services available through this website may be offered on a cash-pay basis.
For services facilitated through a third-party technology or operational platform, payment processing may be handled directly through that platform or its designated payment-processing partners.
Serenity Health Innovations & Wellness, LLC does not directly receive or process patient payments for services where payment processing is handled through the applicable third-party platform.
Patients are responsible for reviewing applicable fees, payment terms, cancellation policies, refund policies, and other transaction information presented through the applicable platform before completing a transaction.
Payment for a service does not guarantee acceptance for medical treatment, a particular diagnosis, prescription, medication, or treatment plan.
All treatment decisions remain subject to clinical evaluation, medical appropriateness, provider judgment, applicable laws and regulations, and the availability of the requested service.
Appointment Scheduling and Cancellations
Appointments and telehealth consultations are scheduled based on provider availability and applicable practice policies.
Patients are responsible for reviewing appointment details and providing accurate contact information.
Cancellation, rescheduling, missed appointment, and refund policies are addressed in our Refund & Cancellation Policy.
Where payment is processed through a third-party platform, refunds, cancellations, payment disputes, and other transaction-related matters may also be subject to the policies and procedures of the applicable platform or payment processor.
Treatment Results
Healthcare outcomes vary from person to person.
Serenity Health Innovations & Wellness, LLC does not guarantee specific results from any service, medication, treatment plan, or wellness program.
Individual outcomes may depend on numerous factors, including medical history, individual response to treatment, adherence to recommendations, lifestyle factors, underlying conditions, and other circumstances.
Prescription Medications and Treatment Plans
Prescription medications and treatment recommendations are provided only when determined to be medically appropriate by an appropriately licensed healthcare provider following an appropriate evaluation and in accordance with applicable laws and regulations.
Completion of an intake form or payment for a service does not guarantee that a prescription will be issued.
A provider may determine that a requested medication, treatment, or service is not medically appropriate and may recommend an alternative treatment or no treatment.
Prescription medications may have potential benefits, risks, contraindications, interactions, and side effects. Patients should review medication information provided by their healthcare provider and pharmacy and should discuss questions or concerns with an appropriate healthcare professional.
Compounded Medications
When medically appropriate and permitted by applicable law, a healthcare provider may prescribe a compounded medication.
Compounded medications are not FDA-approved in the same manner as FDA-approved commercially manufactured drugs. The availability and appropriateness of compounded medications may change based on applicable federal or state law, regulatory requirements, pharmacy availability, and clinical judgment.
A prescription for a compounded medication is not guaranteed and is determined on an individual clinical basis.
Website Content
All information, materials, logos, graphics, written content, photographs, designs, and other materials appearing on this website are owned by or licensed to Serenity Health Innovations & Wellness, LLC unless otherwise indicated.
Website content is provided for informational purposes and may not be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission, except as otherwise permitted by law.
Third-Party Links and Services
Our website may contain links to third-party websites, platforms, applications, or services.
These links are provided for convenience and informational purposes.
Serenity Health Innovations & Wellness, LLC does not control and is not responsible for the content, availability, privacy practices, security practices, or services of third-party websites or platforms.
Your use of third-party services may be subject to the third party's separate terms, conditions, privacy policies, and other applicable agreements.
Privacy and Protected Health Information
Your privacy is important to us.
Please review our:
Privacy Policy
Notice of Privacy Practices
These documents explain how information may be collected, used, disclosed, and protected and describe applicable privacy rights.
Limitation of Liability
To the fullest extent permitted by applicable law, Serenity Health Innovations & Wellness, LLC shall not be liable for damages arising from or related to your use of this website, reliance on general website information, temporary website interruptions, technical difficulties, or third-party websites or services.
Nothing in these Terms & Conditions is intended to waive, limit, or exclude any liability or legal right that cannot lawfully be waived, limited, or excluded.
Changes to These Terms
Serenity Health Innovations & Wellness, LLC reserves the right to update or modify these Terms & Conditions at any time.
Changes will become effective when the updated Terms & Conditions are posted on this page unless otherwise stated.
The revised effective date will be displayed at the top of the page.
Contact Information
Questions regarding these Terms & Conditions may be directed to:
Serenity Health Innovations & Wellness, LLC
Please use the contact information provided on this website for current contact and support information.