Notice of Privacy Practices

Effective Date: 8/12/2026

Serenity Health Innovations & Wellness, LLC

This Notice of Privacy Practices describes how medical information about you may be used and disclosed and how you can access this information. Please review it carefully.

Serenity Health Innovations & Wellness, LLC (“Serenity Health Innovations & Wellness,” “we,” “our,” or “us”) is committed to protecting the privacy of your protected health information (“PHI”). We are required by law to maintain the privacy of your health information, provide you with this notice of our legal duties and privacy practices, and follow the terms of the Notice currently in effect.

Your Protected Health Information

Protected Health Information (“PHI”) includes individually identifiable information about your health, healthcare services, or payment for healthcare services.

Examples may include:

  • Medical history

  • Diagnoses and treatment information

  • Medications and prescriptions

  • Laboratory results

  • Health questionnaires and assessments

  • Appointment and scheduling information

  • Communications with healthcare providers and staff

  • Billing and payment-related information

  • Information collected through telehealth services and electronic intake processes

How We May Use and Disclose Your Health Information

We may use or disclose your PHI without your written authorization for purposes permitted or required by applicable law, including treatment, payment, and healthcare operations.

Treatment

We may use and disclose your health information to provide, coordinate, and manage your healthcare.

Examples include:

  • Evaluating your health concerns

  • Reviewing your medical history and health information

  • Developing treatment plans

  • Prescribing medications when medically appropriate

  • Ordering, receiving, or reviewing laboratory testing

  • Coordinating care with healthcare professionals involved in your treatment

  • Communicating with you regarding your healthcare

Payment

We may use and disclose your health information as permitted by law to obtain or facilitate payment for healthcare services.

Examples may include:

  • Facilitating payment-related activities

  • Processing or supporting healthcare-related transactions

  • Communicating with authorized payment processors or vendors

  • Providing information necessary to support payment operations

Certain telehealth services may use a third-party technology or operational platform through which payment processing is facilitated. Where applicable, information may be shared with authorized vendors or business associates as necessary to perform payment-related functions in accordance with applicable law.

Healthcare Operations

We may use and disclose your health information for healthcare operations necessary to operate and improve our practice.

Examples may include:

  • Quality improvement activities

  • Practice management

  • Compliance activities

  • Auditing

  • Risk management

  • Administrative functions

  • Patient safety activities

  • Business planning and operational activities

Business Associates and Technology Partners

Serenity Health Innovations & Wellness, LLC may use third-party vendors, technology providers, operational partners, and other service providers to support the delivery and administration of healthcare services.

These services may include:

  • Secure patient intake and registration

  • Telehealth technology

  • Electronic health record systems

  • Scheduling

  • Electronic communications

  • Payment processing

  • Laboratory coordination

  • Prescription fulfillment or pharmacy coordination

  • Customer support

  • Administrative services

  • Information technology and data security

  • Other services necessary to support healthcare operations

Some third-party service providers may have access to PHI in order to perform services on behalf of Serenity Health Innovations & Wellness, LLC.

When required by HIPAA, we enter into appropriate Business Associate Agreements or other required agreements with applicable vendors and business associates. Such parties are required to appropriately safeguard PHI and use or disclose it only as permitted by applicable law and their contractual obligations.

The use of a third-party technology or operational platform does not change the clinical nature of the provider-patient relationship between you and the healthcare provider providing your care.

Telehealth Services

Serenity Health Innovations & Wellness, LLC may provide healthcare services through telehealth where permitted by applicable federal and state laws and regulations.

Telehealth may involve secure electronic communication platforms, electronic intake forms, video or audio communication, telephone, patient portals, and other healthcare technologies used to provide services remotely.

Telehealth involves the electronic transmission of health information and may present certain privacy, security, and technology risks.

We use reasonable safeguards designed to protect your health information. However, no electronic communication system or technology can be guaranteed to be completely secure.

Additional information regarding the nature, benefits, risks, alternatives, and requirements of telehealth may be provided through our applicable Telehealth Consent.

Uses and Disclosures Required or Permitted by Law

We may use or disclose your PHI when required or permitted by applicable federal, state, or local law.

Examples may include:

  • Public health activities

  • Reporting certain diseases or conditions as required by law

  • Reporting suspected abuse, neglect, or domestic violence when required or permitted by law

  • Preventing or reducing a serious threat to the health or safety of a person or the public

  • Health oversight activities

  • Judicial and administrative proceedings

  • Law enforcement purposes when legally permitted

  • Workers' compensation purposes

  • Certain activities involving coroners, medical examiners, or funeral directors

  • Certain activities involving organ donation and transplantation

  • Other uses or disclosures specifically permitted or required by law

Uses and Disclosures Requiring Your Authorization

Uses and disclosures of your PHI that are not otherwise permitted or required by applicable law will generally require your written authorization.

You may revoke an authorization in writing at any time, except to the extent that action has already been taken in reliance on the authorization.

Certain uses and disclosures, including certain uses of psychotherapy notes and certain uses and disclosures for marketing purposes, may require authorization as required by applicable law.

Your Health Information Rights

You have certain rights regarding your PHI. These rights include:

Right to Inspect and Obtain a Copy of Your Health Information

You generally have the right to inspect and obtain a copy of PHI maintained by Serenity Health Innovations & Wellness, LLC, subject to certain exceptions provided by law.

Right to Request an Amendment

You may request that we amend PHI that you believe is inaccurate or incomplete. We may deny a request in certain circumstances as permitted by law.

Right to Request Restrictions

You may request restrictions on certain uses or disclosures of your PHI.

We are not required to agree to every requested restriction. However, where applicable law requires us to honor a restriction, we will comply with the applicable requirement.

Right to Request Confidential Communications

You may request that we communicate with you about your health information by a particular method or at a particular location.

We will accommodate reasonable requests as required by applicable law.

Right to Receive an Accounting of Certain Disclosures

You may request an accounting of certain disclosures of your PHI made by us during the applicable period, subject to exceptions provided by law.

Right to Receive a Copy of This Notice

You have the right to receive a paper copy of this Notice of Privacy Practices upon request.

You may also request an electronic copy where available.

Right to Receive Notice of a Breach

You have the right to receive notification regarding a breach of your unsecured PHI when notification is required by applicable law.

Our Responsibilities

Serenity Health Innovations & Wellness, LLC is required to:

  • Maintain the privacy of your PHI

  • Provide you with this Notice describing our legal duties and privacy practices

  • Follow the terms of the Notice currently in effect

  • Notify you following a breach of unsecured PHI when notification is required by law

  • Provide you with information regarding your privacy rights as required by applicable law

We reserve the right to change this Notice and make the revised Notice applicable to PHI we maintain.

If material changes are made, an updated Notice will be made available as required by applicable law and posted on our website.

Questions or Complaints

If you have questions about this Notice of Privacy Practices or believe your privacy rights have been violated, please contact:

Serenity Health Innovations & Wellness, LLC

Please use the contact information provided on our website for current contact information.

You may also submit a complaint to the U.S. Department of Health and Human Services, Office for Civil Rights.

You will not be retaliated against for filing a privacy complaint.

Acknowledgment of Receipt

You may be asked to acknowledge that you received this Notice of Privacy Practices.

Your acknowledgment confirms that you were provided access to this Notice. It does not mean that you agree with the terms of this Notice or waive any rights provided to you under applicable law.

Effective Date 8/12/2026

This Notice of Privacy Practices is effective as of the date listed at the beginning of this document.